using services ROYAL EBANK

Website Terms & Conditions


These pages contain information about the services and products of ROYAL EBANK C.I. (hereinafter referred to as “ROYAL EBANK”). The material is provided for informational purposes only without regard to any particular user’s investment objectives, financial situation, or means. Hence, no information contained herein is to be construed as a recommendation; or an offer to buy or sell; or the solicitation of an offer to buy or sell any security, financial product, or instrument; or to participate in any particular trading strategy in any jurisdiction in which such an offer or solicitation, or trading strategy would be illegal. ROYAL EBANK does not guarantee the accuracy or completeness of any information or analysis supplied. ROYAL EBANK shall not be liable to any customer or third person for the accuracy of the information or any market quotations supplied through this service to a customer, nor for any delays, inaccuracies, errors, interruptions or omissions in the furnishing thereof, for any direct or consequential damages arising from or occasioned by said delays, inaccuracies, errors, interruptions or omissions, or for any discontinuance of the service. ROYAL EBANK accepts no responsibility or liability for the contents of any other site, whether linked to this site or not, or any consequences from your acting upon the contents of another site. Opening this website shall not render the user a customer of ROYAL EBANK nor shall ROYAL EBANK owe such users any duties or responsibilities as a result thereof.


Foreign exchange trading and investment in derivatives can be very speculative and may result in losses as well as profits. Foreign exchange and derivatives trading entails a considerable risk factor and is therefore not suitable for every investor. The website does not take into account special investment goals, the financial situation or specific requirements of individual users. Hence, you should carefully consider your financial situation and consult your financial advisors as to the suitability of your situation prior to making any investment or entering into any transactions.

Local regulatory restrictions

This website can be accessed worldwide. The information provided is however only intended for use by, any person in any country where such use would not be contrary to local law or regulation. None of the products and services referred to on this website is available to persons residing in any country where the provision of such services or investments would be contrary to local law or regulation. It is the sole responsibility of the recipient to ascertain the terms of and comply with any local law or regulation to which they are subjected.

Use of the website

ROYAL EBANK including its directors, officers or employees shall not be liable for any damages or injury arising out of your access to, or inability to access, this site or from your reliance on any information provided herein. ROYAL EBANK disclaims any and all liability for direct, indirect, incidental, consequential, punitive, and special or other damages, lost opportunities, lost profit or any other loss or damages of any kind. This limitation includes any damage or virus, which may affect your computer equipment.

Privacy and use of personal data

When signing up for a demo or live account ROYAL EBANK will, for administrative purposes, require and store different information about its customers, for example name, address. Furthermore some financial information is required for credit assessment. We also require your email address to be able to send you your login information. Your email address will not be passed on to third parties, but may be used by ROYAL EBANK in relation to its products (including any marketing campaigns related to these products). If you do not wish to receive such marketing material please send an email to info@royal-ebank.com stating so. According to the law, the Bank’s employees are obliged to treat this information as confidential and may not pass on or use confidential information about you without justification. Please note that in certain cases, the Bank is required to pass on information to the public authorities, for example the tax authorities.

Information about customer relationships will only be disclosed to third parties if ROYAL EBANK is entitled to disclose the information according to Dominican Republic law or has obtained the customer’s written consent.

ROYAL EBANK can disclose the following information:

  • General customer data, such as name, address and personal registration number, to companies carrying out administrative tasks for ROYAL EBANK.

Finally, ROYAL EBANK may pass on information if you have given your consent. You can always revoke your consent or change it.

If it proves that our information about you is incorrect, we will of course correct it immediately. We will also immediately inform anyone who may have received this information of the error.

Third party services

On the website, other companies may advertise their services through links or banners. ROYAL EBANK does not accept any responsibility or liability for the services offered by any other website or company you may visit as a result of such links or banners. If you decide to act on any such information or offers, you do so entirely at your own risk.

Any dispute related to the use of these pages will be settled by the by the arbitration laws of IACSD.

Agreement for Individual and Corporate Accounts

Terms and Conditions

The Customer agrees to apply the terms of this Agreement to additional jurisdiction(s) not covered by this Agreement (at the date an Instruction is sent by the Customer in relation to opening an account in such jurisdiction(s)), and the Bank shall provide the applicable jurisdiction specific terms (if any) for such jurisdiction(s) which the Customer will be deemed to have accepted by the issuance of any Instruction regarding such jurisdiction(s).


In this Demand Deposit Account(s) (the “Account” or “Accounts”) Agreement (this “Agreement”) the words “you” and “your” mean the natural person, either individual or jointly (the Account(s) “Holder(s)” or “Depositor”) that has opened an Account with ROYAL EBANK C.I. (the “Bank”). The words “we”, “us”, and “our” mean the Bank. As used in this Agreement, the Term “Account” means any Demand Deposit Account, and a Demand Deposit means a deposit received by the Bank which is withdrawable by you on demand. .


Your account with us are governed by the Terms and Conditions set forth in this Agreement. Your Account(s) are subject to this Agreement and may only be used for personal, family or household purposes, not for commercial or business purposes. ROYAL EBANK C.I. is an International Financial Entity organized under the Laws of Puerto Rico authorized to offer banking services. The Bank may, at its option, cancel the Account(s), without responsibility, if knowns or suspect that the account(s) are being used for illegal purposes.

Each Account is also governed by other applicable documents such as the Regulation E disclosures and the Privacy Policy, all of which are a part of this Agreement. This Agreement replaces all terms and conditions that previously applied to your Accounts with us. The use of your Accounts constitutes the acceptance of this Agreement, as well as to the Terms and Conditions contained herein, including any amendment that we may adopt in the future.

Unless otherwise expressly agreed in writing, our relationship with you will be that of debtor and creditor. We owe you the amount of your deposit. Any internal policies or procedures that we may adopt more than any reasonable banking standard and usage are solely for our own benefit and will not impose a higher standard of care than otherwise would apply in their absence.

The accountholder(s) and any authorized individuals agree to use the Account (s) and the services described hereinafter for legitimate purposes, in accordance with the Terms and Conditions of this Agreement. With the acceptance of these terms through our online banking, you, as the Account Holder, will agree that the Account will be subject to this Agreement, which may be periodically amended, including but not limited to, amendments related to the administration of your Account, wire transfers, internal transfers and any transfer of funds by other means including electronically.

You are also bound by the local Dominican Republic jurisdictional laws that apply to the deposit accounts in ROYAL EBANK, and that apply to International Financial Entities. We reserve all our rights under applicable laws and expect you to fulfill your legal obligation to us under this Agreement and under the applicable law.


To open an Account at the Bank, you as a Holder(s) are required to, among other things, complete an initial registration form. Your signature (s) with the “Bank”: The signature of the Holder(s), whether by means of a Signature Card or electronic signature, will become the authorized signature on the Account.

The Bank will carry out a due diligence process before opening any account on behalf of you. To help the Government fight the funding of Terrorism and Money Laundering Activities, local laws require all financial institutions to obtain verify and record information that identifies each person who request to open an account.

When you open an Account, we will ask for your name, address, date of birth, national identity document, social security number, contributory (tax) identification number and other available information that will allow us to identify you. You will be requested to provide evidence of your driver’s license, passport or any other government official or authorized identifying document. You agree to furnish all forms and documents we require to open the Account. Even if you have been a customer with us for some time, we may still ask you for this information and documentation because we may not have done so in the past. You agree that we do not have to open an Account or allow you any transaction from the Account until we receive all forms and documents we require.

To open an Account at the Bank, you as a Holder(s) are required to, among other things, complete an initial registration form. Your signature (s) with the “Bank”: The signature of the Holder(s), whether by means of a Signature Card or electronic signature, will become the authorized signature on the Account.

To open all accounts you must pay open account fee and send to account minimal required deposit.

The Customer declares that all funds that will be send to ROYAL EBANK are financial resources of legal origin, not a terrorist or criminal origin under penalty of 100% of the funds and canceling of his account.

At our request, you will have to provide evidence of your occupation, your sources of personal or corporate income and the origin or nature of the funds to be deposited in the Account, among other information. The Bank reserves the right to require any document relevant to the identity of the Accountholder(s), the identity of the authorized signatories and/or the origin of the funds. Also, as required by the Unlawful Internet Gambling Prohibition Act Enforcement Act, (12 CFR 233) transactions associated with illegal betting on the Internet are prohibited. Specifically, the Law prohibits any person who engages in betting businesses or who knowingly accepts payments that are related to the participation of any person in illegal betting on the Internet to open an account at a financial institution. Our customers should not initiate or receive electronic transfers, checks or credit or debit transactions that are prohibited by law.


The Account(s) shall be subject to the Terms and Conditions set forth in this Agreement. In order to constitute, perfect, maintain and guarantee the Account(s) you agree to execute, complete and deliver the instruments or documents that the we may require from time to time.


Withdrawals may be made through initiating electronic wire transfers through our secure online banking system. You may process withdrawal and funds transfer requests, electronic debits, payment orders, and other requests for funds from your Account received by us during any Business Day in whatever order we choose. Withdrawals from your Account may be subject to a service charge, as disclosed in each of your Account’s Fee Disclosures. We may also, in our sole discretion, place a “hold” on funds in your Account in an amount equal to a withdrawal or funds transfer request, electronic debit, payment order, or other request for funds from your Account, as soon as we receive any electronic or other notice of the request for funds. If we do this, we do not have to make the funds that are subject to a “hold” available to you for withdrawal or to honor any debit from your Account, apart from the request for funds that was the reason for our putting the funds on “hold.” Once the request has been received the bank will proceed to process the transaction with in one (1) business day or less if all of the required information has been provided. The “Bank” conducts wire transfers through Correspondent Banks therefore, your wire transfer will be sent through these and various intermediary banks prior to reaching the beneficiary bank. This may make the time for a transfer to be received anywhere from one (1) to seven (7) business days. The Bank does not guarantee the time that it takes for your wire to reach the beneficiary.

Information about customer relationships will only be disclosed to third parties if ROYAL EBANK is entitled to disclose the information according to Dominican Republic law or has obtained the customer’s written consent.

ROYAL EBANK can disclose the following information:

  • General customer data, such as name, address and personal registration number, to companies carrying out administrative tasks for ROYAL EBANK.


If we receive a subpoena or other legal request to produce documents related to your Account, we will have the right to debit from the account mentioned in the request or, in the absence of specific mention in the request, from any Account that you have with us the related amount pursuant to the provisions established in each of your Account’s Disclosures.

  • You will pay us the monthly service charge corresponding to the type of Account chosen.
  • You acknowledge that the charges stipulated in each of your Account’s Disclosures do not include additional services that you may request and that are not established in this Agreement, including, for example, charges for reproducing and delivering documents and information.
  • You will pay us the monthly service charge corresponding to the type of Account chosen.

Please be advised that in order for us to meet our regulatory and compliance obligations we will be increasing the levels of control and monitoring we perform.

You should be aware that:

  • transactions may be delayed, blocked, frozen or refused where we have reasonable grounds to believe that they breach Puerto Rico law or sanctions (or the law or sanctions of any other country). Where transactions are delayed, blocked, frozen or refused EPB and its correspondents are not liable for any loss you suffer (including consequential loss) howsoever caused in connection with any deposit product;
  • we may from time to time require additional information from you to assist us in the above compliance process; and
  • where legally obliged to do so, we will disclose the information gathered to regulatory and/or law enforcement agencies, other banks, other members of Euro Pacific Intl. Bank Inc, it’s subsidiaries, service providers or to other third parties.

The “Bank” shall not be liable to the Account Holder for the good faith payment by the “Bank” of any Transfer or payment, in the event that the Holder(s) for his own negligence contributes substantially to a Material alteration of the instructions or to any unauthorized signature thereof.

If the client breaks the law or does not confirm the origin of the funds, the bank has the right to close an account without compensation funds.


The Holder(s) agrees to notify the Bank in writing of any change of address by providing the notarized utility bill or accepted equivalent. The “Bank” reserves the right to close the account (s) if any falsification has been committed in the authorized firms or Fraud in the Account (s) or has not complied with any of the rules of this Agreement, or if the Account (s) Been handled improperly. The “Bank” reserves the right to close the Account (s) of the Holder(s) in any moment. Likewise, the “Bank” may, without prior notice, refuse to receive an electronic wire transfer for the Account (s) Headlines). To close these Accounts, the “Bank” must send notice to the Cardholder(s) by email or internal messaging system requiring you to withdraw the money, if there is balance in your favor in the Account (s) Within the term that the “Bank” designates in the written communication.